Refund and Returns Policy

At Smart Live Shop, we strive to provide the best shopping experience for our valued customers. We understand that sometimes a return or refund may be necessary, and we are here to assist you with our Refund and Returns Policy.

1. Returns:

1.1. Eligibility:

• You may initiate a return within 30 days from the date of delivery.
• The item must be in its original condition, unused, and in the same packaging as when you received it.
• Personalized or custom-made items are non-returnable unless they are defective or damaged upon arrival.

1.2. Return Process:

• To initiate a return, please contact our customer support team through our website or email.
• Provide the order details, reason for return, and any supporting documentation or images if necessary.
• Our team will guide you through the return process and provide you with a return shipping label.

1.3. Return Shipping:

• The customer is responsible for the return shipping costs, except in cases where the return is due to a defective or damaged item.
• We recommend using a trackable shipping method to ensure the safe return of the item.

1.4. Inspection and Refund:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
• Upon successful inspection, we will process your refund within [X] business days.
• The refund will be issued to the original payment method used during the purchase.

2. Refunds:

2.1. Eligibility:

• Refunds are available for eligible items returned within the specified time frame and meeting the required conditions.

2.2. Non-Refundable Items:

• Certain items are non-refundable, including gift cards, downloadable software, and perishable goods, unless they are defective or damaged.

2.3. Partial Refunds:

• In some cases, a partial refund may be issued if the item is returned with missing parts, damaged packaging, or signs of use.

2.4. Processing Time:

• Refunds will be processed within [X] business days after the successful return and inspection of the item.

3. Exchanges:

3.1. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

4. Contact Us:

If you have any further questions or need assistance with your return or refund, please don’t hesitate to reach out to our friendly customer support team. We are available [hours of operation] and will be happy to assist you.

Please note that this Refund and Returns Policy is subject to change, and any updates will be communicated on our website.

Thank you for choosing Smart Live Shop. We appreciate your trust in our products and services.