1.Are the products real and original?
—-We operate stores with integrity, have formal brand authorization, and only sell 100% original products.
2.How’s the quality of the products?
—-We are strive to make high-quality products. We will check the products carefully before we ship it to you.
3.How to use the earphones after get the parcel?
*1.Power on: automatically power on when the cover is opened or press and hold the function button for 5 seconds, and there will be a “power on” prompt sound at the same time.
*2.Shut down: Put it in the charging compartment and close the charging compartment cover to automatically shut down or press and hold the left and right earphone function keys for 5 seconds, and there will be a “shutdown” prompt sound.
*3.Single click: the left ear (L) decreases the volume, and the right ear (R) increases the volume. (The volume increase and decrease has a slight beep, and the maximum or minimum volume has a beep)
*4.Double-click: play/pause, answer, hang up; long press for 2 seconds in the call mode to reject the call.
If you still have any questions during use, pls feel free to contact customer service in the shop. We can reply to your question within 24h.
4.When will the parcel be shipped?
—-Generally most of our products are in the stock, and your order will be shipped out within 1-3 business days after your payment is verified.
5.How long can I receive my order?
—-we will ship your order by AliExpress Standard Shipping or ePacket. It will take about 10-30 workdays to reach most countries. Diferent country need diferent time. The Shipping time for some countries may be 30-50days or longer due to strict local customs inspection. Please be patient to wait for your order.
6.How can track my parcel?
You can track your parcel on the following website using your tracking number:www.17track.net/en(Copy to the browser to open)
*For Wholesale,we will offer discount or free express shipping which only takes 3~7 days to arrive.
7.About After-sales & Warranty
*There are 6 months warranty for our products.
*If you got a defective goods, please send us a message first about the problems with videos or photos, and we will try our best to solve the problems for you.
*If you want to return the product, please contact us within 3 days after you receive the order. All returned goods must be returned with its original packaging and accessories. Customer is responsible for shipping charges on returned goods.
*We will refund the money to you when we received the returned goods.
*Sometimes the shipping company lost the parcels, if you have not receive you order in the delivery time, please contact us and we will refund you the payment or arrange to resend you the order again in this kind of case.
*If you are satisfied with our products and services,please leave your positive feedback and 5 stars.
*Pls contact us before you leave neutral (3 stars) or negative (1-2 stars) feedback,We guarantee we will 100% slove any problem for you.
*Please email to us before leaving the negative feedbackor opening any dispute on the site.
Thank you very much! Thanks for your support to AliExpress Lenovo Global Online Store!